Shipping options

Flat fee of $9 for Express Shipping via Australia Post for orders within Australia. Free shipping over $70.

We currently do not offer international shipping.

Click & Collect

For local customers we offer a free Click & Collect service that you can select at checkout. Orders will be picked and packed as normal, and an email will be sent to you when your order is ready for collection.

Our pickup location is in Hamersley, Perth, Western Australia.

Collection will only be available during the hours stated on the confirmation email. Your order will be packed in a timely manner, and we endeavour to have them all out as quickly as we can.

How can I track my order?

When orders are dispatched, we send out a confirmation email to let you know it’s on it’s way to you. This email will include a tracking link that you can use to follow your order’s journey!

When will my order be shipped?

We pack and ship from Monday to Friday, but close every weekend and public holiday to give our amazing team a break!

Due to all unforeseen circumstances we cannot guarantee exactly when each order will be dispatched. We do our best to get all orders out as quickly as possible, and you will receive a confirmation email along with tracking when we do.

What if my order is damaged?

We take utmost care in packing your goods. Kinheim.com.au is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Orders can be returned back to us for store credit within 14 days of receiving it. Your store credit is valid for 12 months.

Your item(s) will need to be in their original condition, with tags attached, unworn and unwashed, unstained and footwear in original condition.

You will need to cover the cost of return postage.

We will only accept returned items after a return has been confirmed via email to info@kinheim.com.au 

How do I return an item?
  • Email info@kinheim.com.au and state the items you wish to return.
  • Should your return be approved, a return address will be emailed to you.
  • Pop your return in the post and we’ll let you know when we’ve received it.
  • We will send you an email to notify you that your store credit has been applied. Please allow up to 5 days for our team to receive and issue your store credit note.
Exchanges

We do not exchange. We recommend organising a return via the steps above your, and then using your store credit to place a new order.

Faulty Items

Simply email info@kinheim.com.au with photos of the fault, and our customer service team will action as soon as possible.  A choice of refund or replacement will be offered once the service manager has deemed the item faulty.

We experience huge volumes during our sale period.

All sale item purchases are final. We do not exchange, refund or store credit items purchased on sale.

Please read product descriptions carefully. There are size guides and comprehensive product descriptions to help.

Due to the high volume of orders that we receive we cannot add to or change any items on the order once it has been placed. Please refrain from emailing in regards to this question, as it is a sale condition and is enforced to help with inventory management.

Sale prices will not be honoured outside the sale period under any circumstances. We carefully select a time frame that everyone has a chance to purchase in. Our sale period has strict start and finish dates.

If a sale has a promotion code, only one code can be used at one time.

Shipping time frames are extended to 10 plus working days this does not include Public holidays, which can extend this dispatch period longer. If an order is urgent please select Express and your order will be processed accordingly.

Our shipping system will send an email once dispatched. Please be sure to also check your junk email folder.

Still have a question?

Please contact us for more information.

Get in touch